Active listening requires much deeper attention and empathy, which ideally leads to a greater understanding. In fact, the average listener only remembers 25 percent of a talk or lecture two months later, according to testing from Harvard Business Review. ![]() Oftentimes, we don't retain what we hear. In this article, we'll go over what it means to actively listen and review seven ways you can improve your listening abilities. Active listening is considered a valuable workplace skill because it can often lead to clearer communication and build more effective relationships with your colleagues, manager, and clients.Īs with any skill, you can improve active listening with practice and by approaching conversations with greater intentionality. Our programs can be scaled to accommodate time restraints, unique learning needs and even industry or company nuances and barriers.ĭon’t settle for a program that gives you almost what you need our team wants to give you Exactly what you need.Active listening is a key communication skill that involves absorbing the information someone shares with you, and reflecting back-through questions and your body language-that you heard them. Why settle for ‘pre-formatted, pre-scripted, one-size fits all’ training programs, when our team is able to customize a program that is just right for you? We know that every team has unique learning needs, situations and that they come from a variety of industries, each having unique customer needs and demands. The Mainstream team will craft and tailor your experience to ensure that your training session is specific, relevant and unique to your audience while meeting your learning objectives. ![]() On-site training provides participants with an in-person facilitator who will work directly with the team, whether for a single training session or a training series. The traditional classroom style of training remains our Most Popular and Most Requested format. ![]() Workshop Wrap-UpĪt the end of the course, students will have an opportunity to ask questions and fill out an action plan. To wrap things up, participants will explore common listening problems and consider some solutions. We will also share some neuro linguistic programming tips. This session will give participants some tips on building rapport and finding common ground. Participants will also learn about the communication process and the ladder of inference. Participants will learn how to use questions, probing tools, and paraphrasing to encourage others to speak. Next, participants will learn about sympathy, empathy, positive intent, frame of reference, reframing, focus, and being genuine. They will also consider positive and negative body language messages. In this session, participants will learn why body language is so important when communicating. They will also consider the characteristics of good listeners, get some tips for active listening, and review their pre-assignment. To begin, participants will learn what active listening is all about. Students will also have an opportunity to identify their personal learning objectives. You will spend the first part of the day getting to know participants and discussing what will take place during the workshop.
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